Design Seamless Journeys with Customer Experience & Omnichannel
Design journeys that connect, engage, and build long-lasting loyalty.
Customer Experience (CX) & Omnichannel roles focus on designing and delivering consistent, high-quality experiences across all touchpoints. These professionals ensure that customers receive personalized, integrated, and frictionless interactions—whether online, in-store, or through digital platforms—driving satisfaction and business growth.
Skills you’ll gain
Customer journey mapping – Omnichannel design – Service design & innovation – Feedback & Voice of Customer (VoC) – Data-driven CX strategies
Explore Customer Experience roles
Professional Product Owner
Other Carrers
Cybersecurity
👉 Value: Ensuring digital trust and protecting operations in changing environments.
Roles:
Cybersecurity Analyst
Information Security Manager
Compliance & Risk Specialist
Cloud Security Engineer
Data AI
👉 Value: Turning data into decisions and leveraging AI to optimize business.
Roles:
Data Analyst
Data Scientist
AI Product Manager
Business Intelligence Specialist
Digital Marketing
👉 Value: Boosting brand visibility, positioning, and growth in digital environments through innovative strategies, relevant content, and experiences that connect with customers.
Roles:
Digital Marketing Specialist
Social Media Manager
Brand Strategist
Content Marketing Manager
SEO/SEM Specialist
Marketing Automation Specialist
Digital Transformation
👉 Value: Guiding organizations in adopting digital models, new businesses, and an innovative culture.
Roles:
Digital Transformation Consultant
Innovation Manager
Change Manager
Design Thinking Facilitator
Product Delivery
👉 Value: Transforming the way teams deliver products with a focus on agility and results.
Roles:
Scrum Master
Product Owner
Agile Coach
Release Train Engineer (RTE)
Looking for tailored digital solutions?
Learning is just the beginning. At Berater Digital, we help organizations implement what you learn here—through consulting in Agile, CX, Data, AI, and Digital Transformation. Partner with us to scale innovation and achieve measurable results.
CONTACT MEANS
+1 (305) 686 9197
programadvisor@beraterdigitallab.education